Shipping Policy

Nebultool Shipping Policy

Last Updated: January 13, 2026

Thank you for shopping with NebulTool. We know you’re excited to receive your NebulTool products — and we are too!That’s why we do our best to process and ship your order as quickly as possible, so you can start getting the job done without delay.

Transportation Time

1. Warehouse Locations

Our primary warehouses are located in:

United States (California)

For customers in other regions, orders will be shipped from the nearest available warehouse whenever possible to ensure faster delivery.

2. Estimated Delivery Time

Most free shipping orders arrive within 5–13 business days, depending on your destination and local carrier conditions.

If you require faster delivery options, please contact us at support@nebultool.com
Customer satisfaction is always our priority.

3. Unclaimed, Delayed, Lost, or Misdelivered Packages

3.1 Unclaimed or Returned Due to Address Issues

If a package is returned due to failed delivery, incomplete/incorrect address information, or refusal to accept delivery, we will contact you to confirm a reshipment or refund option. Reshipment may require additional shipping fees. If a refund is requested, actual shipping and handling costs incurred (if any) may be deducted.

3.2 Marked as Delivered but Not Received

If tracking shows the package as delivered but you have not received it, please contact us within 7 days. We will assist in initiating an investigation with the carrier. Until the investigation is completed, immediate reshipment or refund may not be possible. If the carrier confirms the package is lost, we will arrange a replacement or refund.

3.3 Delays

Delays may occur due to weather, holiday peak periods, customs inspections, or carrier issues. We will make reasonable efforts to assist with inquiries and follow-up.

4. Damaged or Leaking Packages

If you receive a package with damaged items, please contact support@nebultool.com within 7 days of receipt and provide clear photos (outer box, shipping label, and damaged product areas) along with your order number. We will prioritize providing a replacement, exchange, or refund.

5. International Orders

International delivery times may vary due to destination logistics conditions and customs procedures. International shipments may be subject to duties, taxes, or other fees imposed by the destination country, which are the responsibility of the recipient unless otherwise stated at checkout.

If a package cannot be delivered or is returned due to recipient-related reasons (such as refusal to accept delivery or an incomplete/incorrect address), additional logistics or handling fees may apply. We will contact you to discuss next steps.

Is Delivery Free?

For a limited time, NebulTool is offering Free Shipping with no minimum order value.

Shipping promotions may change in the future and will be clearly displayed at checkout.

Do You Provide a Warranty?

Yes. All NebulTool products come with:

30-Day Risk-Free Trial
Lifetime Replacement Guarantee (subject to our warranty terms)

For full details, please refer to our Warranty Policy or contact our support team.

How Long Until I Receive My Product?

Orders are typically processed within 1–3 business days after purchase.
Once shipped, delivery usually takes 3–12 business days.

If a product is temporarily out of stock due to high demand, we will ship it as soon as it becomes available. We appreciate your patience and understanding.

Delivery times may vary depending on carrier volume, weather conditions, or other factors beyond our control.