We're sorry that you were dissatisfied with your experience.
After reviewing our correspondence, your original inquiry was regarding the estimated delivery date. We responded and explained that the expected delivery timeframe was approximately 4–10 business days. We also asked where you had seen the September 1 delivery estimate so that we could investigate the discrepancy.
Unfortunately, we did not receive a response to that request, so we were unable to verify the source of the September 1 date or provide further clarification.
We understand your frustration regarding the expected delivery timeframe. However, once an order has entered processing, cancellation may not always be possible before shipment.
We understand that delivery expectations are important when making a purchase, and we apologize for any confusion. Our customer support team did respond to your emails and attempted to gather additional information to assist with your concern.